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Unhandled exception caught

Posted: Tue Apr 09, 2019 8:54 am
by orion_jb2001
All of a sudden I get this error message on trying to boot the program

Re: Unhandled exception caught

Posted: Sat Apr 20, 2019 9:50 pm
by agw
What's the error message.

Re: Unhandled exception caught

Posted: Sat Jun 22, 2019 11:54 am
by orion_jb2001
Is this enough, there is a bit more error data but I can not copy/cut and paste so have to type it out

System,NUllReferenceExceptions: Object reference not set to an instance of object.
at
VirtualRadar.Library.Settings.TileServerSettingsStorage.LoadifFileExists(List"1 results, string fileName, Boolean is Custom)..........

Re: Unhandled exception caught

Posted: Sat Jun 29, 2019 8:29 pm
by thetford569
I am having this same issue as well and it seems that it started after the latest Windows 10 update. I am now unable to start VRS. I have attached a link to a screenshot of the error message:

https://1drv.ms/u/s!Ag_jgNx1a4E0gP3AA53V20Z0s7Hpc64

Re: Unhandled exception caught

Posted: Sun Jun 30, 2019 1:45 am
by thetford569
Also I tried a re-install and checked my run as administrator settings and I get the same error upon trying to run the program.

Brandon

Re: Unhandled exception caught

Posted: Sun Jun 30, 2019 6:20 am
by orion_jb2001
Exactly the same scenario here, including re installing.

Re: Unhandled exception caught

Posted: Tue Jul 02, 2019 8:56 pm
by thetford569
Been trying to figure this out and even uninstalled some recent Windows updates but was unable to fix the problem. Then I found this post from July 2018 - viewtopic.php?t=1652

I followed the last post about renaming the Tile Server-Downloads.json to the extension .old and VRS started up just fine. Everything appears to be working. I don't know if this is a long term solution however it got my VRS running again.

Brandon

Re: Unhandled exception caught

Posted: Mon Jul 22, 2019 9:32 pm
by agw
Sorry for the late reply. That issue should be addressed in the upcoming release (hopefully this week).